Shipping Policy

At Poketiques, we aim to deliver your products quickly and efficiently. Below are the details of our shipping policy.

Shipping Times

We aim to process and ship orders within 3 business days after an order is placed. Delivery times will depend on your location and the selected shipping method.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the destination.

Packaging

We make sure to pack the items securely in bubble wrap and other protective materials. However, we cannot bear responsibility in case the postal service damages any items. If you receive damaged items, please contact us immediately at info@poketiques.com.

Lost and Damaged Items

We strive to ensure your order arrives safely, but once the order is shipped, we are no longer responsible for the item in transit. In the event of loss or damage, you must contact the courier service directly to file a claim. Additionally, if you receive a damaged item, you must notify us within 48 hours of delivery by emailing info@poketiques.com, and we will work with you and the courier to resolve the issue. Please note that failure to notify us within the 48-hour window may affect our ability to assist you with the claim.

International Shipping Policy Disclaimer

We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at customs in any country. Any duties or taxes that may apply are your responsibility. If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

The responsibility is yours to check with your country's customs office to verify that your products can clear customs.

We will ship your order to the exact address that you provide. Please keep in mind that once an order has shipped, we cannot change the address information on an international order, and errors here could cause a delivery delay or rejection. We will give you the best service and ship it quickly at the rates that we have agreed to on our site—you pay actual shipping charges based on the weight of the package.

If for whatever reason the package is seized by customs officials, we will not issue you a refund unless all products are returned to us in their original condition. You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from poketiques.com, you are agreeing to this disclaimer. While we rarely have problems with international shipments, if there is an issue, we will work hard to find a solution as quickly as possible.

Customs and Import Regulations

International customers are responsible for ensuring that the products ordered can be lawfully imported into your country. When ordering from poketiques.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United Arab Emirates may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country.

In most cases, foreign customers are not charged when they receive the shipment. However, any additional charges for customs clearance must be paid by the recipient. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (excluding shipping or return shipping fees) once the package is returned and processed by our warehouse.