Cancellation Policy

Cancellation Policy

Orders can be canceled before the items are shipped by contacting our customer service e-mail: info@poketiques.com.

Cancellation requests MUST be sent within 24 hours of the order being placed to attempt to cancel the order.

Please note that all order cancellation requests are subject to a non-refundable 10% cancellation fee. This applies to all in-stock and pre-order items. If your order is canceled by Poketiques for any reason without your request, you will NOT be charged the 10% cancellation fee.

If you are found to be using third-party software and/or bots to place orders on our website or are abusing order limits by creating multiple accounts, your order will be immediately canceled, and you will be charged the full 10% cancellation fee.

If your order cannot be canceled because it has already been processed and shipped, please refer to our Return Policy.